Return, Exchange and Refund Policy

Product Exchange Policy

Distributor, Preferred or Retail Customers may exchange products within 30 days of the invoice date if the products are unopened, undamaged and in resalable condition. Components of product packs cannot be exchanged individually.

Return Policy

To exchange or return a product, the Distributor, Preferred or Retail Customer must:

1. Call Distributor Support at (603) 7955 0095 or email us at [email protected]
2. Provide them with the original invoice number
3. Notify them of the product(s) being exchanged or returned,
4. Receive a Return Merchandise Authorization (RMA) number, and
5. If exchanging, place and pay any difference for an order for exchange products; the total must be equal to or greater than the products being returned, excluding shipping. Appropriate shipping charges will also be charged. No credit will be allowed towards future purchases.
6. The distributor, Preferred or Retail Customer is responsible for pre-paying all shipping cost related to the returned or exchanged items to be sent. The company does not accept shipping-collect packages.
7. Cleary print the RMA number in indelible ink on the outside of the box. Packages without visible RMA numbers will not accepted by the Company.
8. Distributors, Preferred or Retail Customers are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by the Company, it is the responsibility of the Distributor to trace the shipping.

Refund Policy

1. Distributor may return for refund their Business Kits, products and sales aids that :
   1. he or she personally purchased from the Company
   2. are in resalable condition
   3. within ninety (90) days of the order date
2. The Company will refund ninety percent (90%) of net cost of the original purchase price (s) in the same form as the original payment was submitted, on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company.
3. In order to for the Company to correctly back out the applicable Bonuses on returned products, it is critical that the original sales order number from the invoice be retained. This number must be provided to the Company at the same time the request for a refund is made.
4. Shipping charges incurred at the time of purchase will not be refunded. If a Distributor was paid a commission based on a product that was subsequently returned for a refund, the Company may
   1. deduct from the amount of the refund any commission that was paid based on that product purchase or
   2. deduct the applicable PV/GV from the commissionable month in which the return was processed.

Kindly contact us at (603) 7955 0095 or email us at [email protected] for refund authorization and further instructions.

Delivery

We deliver from Monday to Friday. Every purchase will be charged as per delivery trip and deliveries will be made according to our delivery schedule.

All accepted orders placed on a business day (Monday to Friday) before 2.00pm will be picked on the same business day. These orders will arrive within 2 to 3 business day (main town or cities).

All orders placed after the cut off time of 2.00pm on a business day (Monday to Friday), will be packed on the next business day. Orders placed on a non business day (Public Holiday & Sunday) will be picked on Monday.

All products ordered are packaged individually in our exquisite carton boxes.

Kindly contact our friendly Distributor Support Executive at (603) 7955 0095 or email us at [email protected] for the Shipping Charges.

Payment Methods

A variety of online payment options as below:

1. Credit Card (Mastercard/Visa)
2. Bank Transfer
3. Offline bank-in (cash or cheque) payable to BLI GLOBAL SDN BHD, please find our bank account information below:
   Bank : Alliance Bank
   Account No: 14073 00130 16301
   Account Name : BLI GLOBAL SDN BHD
4. After bank-in, kindly WhatsApp (+60)12 862 7689 us the scanned copy of the payment slip with the following details:
   1. Order number reference no.
   2. Your Distributor or Preferred Customer ID and name
   3. Payment amount
5. Please note that your order will be processed after the cheque is cleared or cash is deposited.